![]() When there’s a call on hold and you’re on a consult call The buttons in the call controlįor example, the following buttons are available in the described situations:Ĭonsult, Direct Transfer, Hold, Keypad, and End Your initial status is NotĬisco Finesse has undergone a user experience refresh in release 12.0(1).Īfter you sign in, you can change your status to Ready to make yourself available for calls. The following figure shows the Cisco Finesse agent desktop as it appears when you first sign in. One Finesse Desktop or Finesse IPPA Session Per Agent.If Cisco Finesse Tomcat is down, then Finesse desktop displays 502-Bad Gateway error message. ![]() Your administrator may add custom gadgets to the desktop or change the appearance. This chapter describes the interface of the Finesse desktop for agents and supervisors. The supported resolution for the Finesse desktop is 1366 Supervisors have additional features that appear on their desktops. When you sign in to Cisco Finesse, the appearance of the desktop depends on whether your role is that of an agent or a supervisor.
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